Dear Avon Waste Customers,
In light of the ever changing COVID-19 environment, it is important for you to know that Avon Waste has implemented significant additional precautions to safeguard the well-being of all employees and customers in the communities we serve. Our aim is to provide our full range of services as we recognise that our essential service provision must continue and that we need to support the requirements of the local governments.
Our team will continue to provide both domestic, commercial waste and recycling collections to our normal high standards despite these trying circumstances.
We are however, doing this with additional precautions and care and will do all we can to ensure our services to you continue through this time with minimal disruption.
In addition to our usual high standards:
- Personal hygiene - is of upmost importance (all staff were sent a list of Health Department recommendations Wednesday 18th along with our initial action plan)
- Hand sanitisers have been put in all of our trucks and throughout our workshop's so everyone has the opportunity to sanitise their hands
- We have purchased special surface cleaners and cleaning of all common use surfaces has increased
- We have referred to WA Health Department guidelines in our communications with staff around the prevention of contracting COVID-19
We also have made provisions that should the need arise that all admin staff are able to work remotely from their homes. This may result in all communication being done via email however we will let all Shires and Private Customers know about this well ahead of it being actioned.
We also believe that our drivers are somewhat self-isolating in their normal roles anyway and they have been encouraged to even further distance themselves from the members of the public where practicable.
Our team are well aware of the vitally important role they take on a daily basis with the essential services we provide.
We do have contingency plans in place should drivers be unwell and are unable to attend work. We also have a scalable plan whereby some collections may need to be sacrificed in order to complete Waste collections as priority. In this instance some Commercial and/or Recycling collections may be foregone to allow for drivers to collect Waste bins. We see this as being a drastic measure that is unlikely to eventuate however if required, we will communicate this with any effected Shires and Private Customers.
We realise this situation remains very dynamic and Avon Waste will continue to closely monitor events at global and regional levels, learning and adapting as new information is made available. We will continue to provide updates and remain confident in our preparation and contingency planning.
Finally, we believe that communication is key in these unprecedented times so if you have any queries or concerns over Avon Wastes service provision please do not hesitate to contact me directly.
Yours faithfully
Ashley Fisher